Anyone booking a holiday with Travels on Horseback agrees to the following terms and conditions. Together with all information contained in our website, these Terms and Conditions form the basis of your contract with Travels on Horseback Ltd. Please read them carefully as they set out our respective rights and obligations.
1. Your party
1.1.The person making the booking must be over 18 years old.
1.2. Unless you are joining the Full Moon Ride for single riders, your party must number at least two people.
1.3.All children must be accompanied by a person over the age of 18.
1.4. It is your responsibility to ensure that all riders are adequately fit and experienced (i.e. safe and competent on horseback at all paces), and riding horses they can comfortably control.
1.5. All members of your party must be suitably equipped (e,g. wearing appropriate boots and riding hats), and be aware of the risks involved in a riding holiday.
1.6. Although Travels on Horseback will endeavour to make your holiday as safe as possible you must accept that the sole responsibility for your personal safety remains with you. In the interests of safety you must undertake to follow the advice in the route notes provided, as well as that provided by anybody on our behalf and heed any warnings or notices encountered on your ride.
1.7.All riders must acquaint themselves with the Countryside Code and The British Horse Society Code for Riding & Driving Responsibly and undertake to follow them throughout their time in Somerset. Click here to read the BHS Code.
1.8.A damage deposit is required for the equipment supplied by Travels on Horseback to you, including saddle bags and maps. The deposit is £100 per person and will take the form of cheque or cash. The deposit will be restored to you upon return of the equipment in a satisfactory condition. We reserve the right to make a deduction from the deposit to cover the cost of replacing or repairing any damaged or lost items or equipment.
1.9.You will be responsible for controlling any dogs in your party, and you will be responsible for any damage your dog(s) might cause to persons or property.
1.10.You must take out a suitable travel insurance policy that will protect yourself, your equipment and luggage. Travel Insurance can cover unexpected costs due to illness, accident, trip interruption or cancellation. Overseas residents must obtain insurance cover in their home country.
1.11.In the unlikely event that you have any reason to complain or experience any problems with your holiday, you must contact us immediately and we will do our best to resolve the problem straight away. Should it not be possible to resolve your complaint immediately, you should write to us, giving full details, within 14 days of the holiday’s conclusion. Complaints received after this date can be difficult to investigate.
2. Your horse(s)
2.1. All horses and riders must have public liability insurance (click here to see sample providers).
2.2. It is your responsibility to make sure all horses in your party must be wormed and vaccinated against equine 'flu and tetanus for the duration of the holiday.
2.3. It is your responsibility to make sure all horses must be known to be free from major vices and happy and controllable when encountering new horses and new situations.
3. Our horse(s)
3.1. Our horses have public liability insurance.
3.2. Our horses are wormed and vaccinated against ‘flu and tetanus.
3.3. Our horses are known to be free from major vices and happy and controllable when encountering new horses and new situations.
3.4. If you choose to ride one of our horses on your holiday, although we will endeavour to make a suitable mount selection for you, you must accept that horse riding is a risk sport and that the sole responsibility for your personal safety remains with you.
4. Your booking
4.1. When you book a holiday we will confirm your reservation using your preferred method of communication and send you an invoice.
4.2. When you have received this confirmation, you undertake to pay the deposit (20% of the total) within one week, and the balance of the holiday price (80% of the total) no later than six weeks before the start of the holiday.
4.3 All prices are quoted in Pounds Sterling and are payable in that currency.
4.4. Whilst we make every endeavour to ensure that the information in this website is carefully checked and accurate, the published prices shown may alter. Enquries should be made at the time of booking to confirm prices.
4.5.The balance must reach us at least six weeks before the start of your holiday. The date on which the final balance of your holiday is due is shown on the invoice. No further reminder is sent. If the balance is not paid in time we reserve the right to cancel your booking, retain your deposit and apply cancellation charges as set out below.
5. Changes and cancellations by you
5.1. If one of your party is unable to come on your holiday due to serious illness, jury service or other emergency reason, their booking can be transferred to another person, providing the replacement person pays a £50 transfer fee and duly accepts the Terms and Conditions.
5.2. If you would like to make any other changes to your booking prior to the due date for payment of the balance of your holiday (six weeks before the start of the holiday), we will make all reasonable efforts to help, subject to an administrative charge of £50 per person. Alterations after this date will be treated as a cancellation of the original holiday and a new booking for a different holiday, and the charges set out below will apply.
5.3. Should you, any member of your party or the entire party be forced to cancel your booking, you must do so in writing (an email will be accepted). The cancellation will take effect from the date that such written cancellation is received by us. For a cancellation received more than six weeks before the start date of the holiday the deposit will be forfeit, but any other payment towards the cost of the holiday will be refunded. For later cancellations the deposit will be forfeit but any payment towards the holiday will be refunded less the following charges:
41 – 29 days before the start: 50% of the total cost of the holiday
28 – 15 days before the start: 75% of the total cost of the holiday
5.4. No refund can be given for a cancellation 14 or less days before the start of a holiday or whilst the holiday is in progress.
6. Changes and cancellations by Travels on Horseback
6.1. Whilst we always endeavour to avoid changes and cancellations we reserve the right to do so.
6.2. If we have to make a change to the particulars of your holiday before your booking is complete, we will communicate this to you at the earliest opportunity before your booking is concluded.
6.3. If we have to cancel your holiday or make a significant change before your departure (such as a significant change of route, a change to the date of departure or cancelling a Full Moon Expedition) we will tell you as soon as possible and you will have the choice of:
(a) accepting the changed arrangements or
(b) booking an alternative holiday or
(c) cancelling or accepting the cancellation and receiving a full refund of all monies paid.
Acceptance of one of these options constitutes full settlement.
6.4. Please note that the above options are not available where any change is a minor one (i.e. any change not mentioned above).
6.5. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No refund will be payable if we cancel as a result of your failure to comply with any requirement of these terms and conditions entitling us to cancel, such as paying on time.
6.6. We do not accept any liability where the performance of Travels on Horseback’s contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of, force majeure. Force majeure means any event which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, fire, plague or widespread infectious diseases, natural or nuclear disasters, adverse weather conditions and all similar events outside our control.
6.7. Where we have to cancel as a result of unusual and unforeseeable circumstances or force majeure you will have the choice of:
(a) booking an alternative holiday or
(b) cancelling or accepting the cancellation and receiving a full refund of all monies paid less monies expended on your behalf which are not recoverable.
7. Exclusions
7.1. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever if you should deviate from the route which we provide for you or any instructions which we give to you, or which results from any fault on your part.
7.2. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier such as a farrier agrees to provide to you.
7.3. If you engage the services of a third party (such as a vet or farrier) you will be responsible for payment of any such services.
7.4. Except in respect of death or personal injury caused by our negligence or as expressly provided in these Terms and Conditions, we will not be liable to you by reason of any representation (unless fraudulent), or any implied warranty condition or other term, or any duty at common law, or under the express terms of any contract with you, for any loss of profit or other indirect special or consequential loss, damage, costs, expenses or other claims (whether caused by our negligence or otherwise) which arise out of, or in connection with, the provision of our service to you or any equipment supplied by us, and our liability to you in any such case shall not exceed the price agreed to be paid for the holiday.
7.5. Any claim or claims which you may have against us other than claims in respect of death or personal injury shall be limited to any actual economic loss.
8. Jurisdiction
8.1. All matters arising from your contract with us are governed by English Law and are subject to the jurisdiction of the courts of England and Wales.